What Our Customers Are Saying About Us
My wife's 2011 Maxima had a potentially disabling issue as she drove from Helena, AL to Panama City Beach on a Friday afternoon. I spoke with Reagan at 2:00 and asked about her service ... department's hours...she assured me she would do everything in her power to get my wife's car taken care of even though my wife was 3+ hours away. Reagan not only arranged for the courtesy car driver to stay a few minutes late, but then got my wife a loaner/rental (at no charge) to drive BACK to Helena while her car was waiting on parts. Reagan kept me informed of the status of my wife's car, and when we got to the dealership Saturday afternoon (a week later), not only was the car ready as promised, but it had even been washed!
Mr Cook is always very helpful, polite and solves any issues that come up. We also bought our car from Mr Cook who made buying a car a good experience compared to some experiences in the past at other ... her dealerships. We had an appointment with him and purchased our car the same day because he was genuinely easy to work with..
Mike made my car buying a no brainer and very comfortable - NO PRESSURE! They do not have to pressure you into buying a Nissan as the cars pretty much sell themselves! When I have to take my car in ... in (10' Sentra) for any service, Chris is AWESOME! Everyone at JLN is wonderful and they always have smiles on thier faces! Wish I worked there! -Kim in PC
This is the second new Nissan I've purchased from Troye Cook at John Lee. He and the sales staff do everything to help you get the best possible price and financing available. I have to say that ... at Troye was the most patient, informed and accommodating sales person one could hope for. I am a returning customer to John Lee because of their helpful attitude and excellent service.